• Cover
  This policy is designed to pay towards the cost of repair or replacement (parts, labour and VAT) should any covered Component fail.
• Claims
  It will pay up to the chosen Claim Limit for each and every valid claim You make - and up to the retail value of the Vehicle, in total.
• Accommodation and Rail Fare
  The policy also provides up to £100 towards the cost of overnight accommodation (or return rail fare) should a covered Component fail and leave You immobile away from home.
• Continental Use
  The policy is valid for up to 60 consecutive days' travel in mainland Europe and Eire.

    

• Help
  Quite simply, the policy helps to meet the costs associated with modern vehicle ownership - the bills which arise when a complex fault needs expert repair.
• Scope
  There is no excess; no limit to the number of miles You can drive whilst it is in force; no limit to the number of claims You can make during the life of the policy (up to the retail value of the Vehicle in total); and it is transferrable to a new owner if You sell Your Vehicle privately.
• Budgeting
  It therefore helps You budget for unexpected repair bills for up to 36 months whilst You are purchasing Your car.
• Nationwide Service
  It works throughout the UK - and is transactable at over 1,000 repairers nationwide.

    

• You must adhere to the policy conditions in order to maintain its validity . For example: Your Vehicle must be serviced according to manufacturer recommendations by a bona-fide garage.
• The policy does not cover: Wear and Tear, Components not listed in the policy document, pre-existing faults or those arising from neglect or abuse.

AA Warranty

This Insurance is underwritten by AmTrust International Underwriters Limited (the Insurer), whose address is 2nd Floor, 122 Lower Baggot Street, Dublin 2, Ireland, and effected through AA Warranty (the administrator for the Insurer).

AA Warranty is a trading style of the Motorway Direct plc group of companies, who are authorised and regulated by the Financial Services Authority (FSA), authorisation number 311741. Our address is Warranty House, Savile Street East, Don Valley, Sheffield, S4 7UQ. We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if We cannot meet Our obligations to You.

For details of authorised firms visit the FSA website on www.fsa.gov.uk/register

 

 The Insurance
Subject to the correct premium having been paid, the Insurer will provide cover as detailed in the documents.

What is covered by Your Insurance
The purpose of this Insurance is to contribute to the cost of repairs to Your Vehicle, required due to the unforeseen mechanical Breakdown of the specified Components. Please remember that any parts not covered will not be paid for by this Insurance. The Component cover, Period of Cover and maximum Claim Limits will be as stated on the Insurance Schedule. No claim payment can be released until the Insurance Application and full premium have been received by Us.
 

a).	During the Period of Insurance, Your Vehicle must be serviced in accordance with the manufacturer's recommendations by a bona fide garage. We will ask You to provide proof if You make a claim.
b).	Timing Belt(s) / Camshaft Drive Belt(s) - We will only consider claims for these items if You have proof that the belt has been changed in line with the manufacturer's recommendations.
c).	This Insurance does not cover vehicles used for hire or reward.
d).	Authorisation for repairs - If You suspect that You have a fault which is covered by this Insurance, first contact Us, at which time You will be advised of the claims procedure. No repairs may be started until We have issued a claims authority number to You.
e).	Nominated Repairers - We have a nationwide network of Nominated Repairers who are fully conversant with Our claims procedures. By using these Nominated Repairers You can ensure that You receive the best service from Your Insurance.
f).	This Insurance does not cover servicing, maintenance, Components other than those specified or Components failing due to Wear and Tear (please read Your Insurance conditions carefully).
g).	This Insurance is a contract of indemnity, which means that if an authorised repair results in the condition of Your Vehicle being better than immediately prior to the Breakdown, You may be required to pay a contribution to the costs.
h).	This Insurance cannot be transferred to another vehicle.
i).	Age and mileage conditions apply, please see Your dealer for details.

 Your Insurance will not cover 

1. Components other than those specifically listed in the 'What is covered' section of Your Insurance document.
2. General maintenance and Components failing due to Wear and Tear.
3. Faults which occur during the period of guarantee of a manufacturer or supplier or items which are subject to a manufacturer's recall.
4. Damage caused by overheating, freezing, corrosion or the intrusion of harmful substances (for example the ingress of water), use of an incorrect grade of fuel or oil, or lack of antifreeze, lubrication or servicing.
5. Improper use of the Vehicle, neglect or abuse of any kind, or drive on damage after a fault has occurred.
6. Faults which were on the Vehicle at the time of purchase, or caused by poor servicing or previous repair.
7. Consequential damage, caused by the failure of Components not covered by this Insurance, or to Components not covered by this Insurance.
8. Any repairs not authorised by Us prior to the repair work being carried out.
9. Any costs other than those specifically agreed and authorised by Us.
10. Adjustments, the cleaning of Components or 'refacing' costs (e.g. skimming or honing) and diagnosis.
11. Costs in excess of the equivalent UK specification Vehicle, if Your Vehicle has been imported.

1. You may cancel this Insurance within 14 days of the Commencement Date shown in Your Schedule, and obtain a full refund by contacting Us on 08707 559 666. If We have made a claim payment to You or on Your behalf during this time, You will have to return the money to Us. After this time You may cancel Your Insurance at any time but no refund of premium is available.
2. We may cancel Your Insurance by writing to You and giving You 14 days notice. We will write to Your last known address. If We cancel Your Insurance We will refund to You the unused part of Your premium, calculated pro-rata.

In the first instance, please contact Our Claims Manager, or Customer Services Manager either by telephone on 08707 559666, or by e-mail to customerservices@racwarranty.com. Alternatively write to them at AA Warranty, Warranty House, Savile Street East, Don Valley, Sheffield, S4 7UQ.

Please ensure You quote Your Insurance number in all correspondence and enclose any evidence or documentation You wish Us to consider in reviewing Your complaint.

We will do Our best to resolve Your complaint quickly and with the least inconvenience to You, ideally within 5 working days. We will keep You informed of the progress of Your complaint if We require time to investigate.

On receiving Our answer You may, if You are not satisfied, appeal in writing to The Underwriting Director, Motorway Direct, Warranty House, Savile Street East, Don Valley, Sheffield, S4 7UQ. Please make sure any new evidence or information is enclosed.

We expect complaints to be quickly and satisfactorily resolved at this level, however You can take the matter further by writing to The Claims Manager, AmTrust International Underwriters Limited. 2nd Floor, 122 Lower Baggot Street, Dublin 2, Ireland, who will arrange an investigation into the matter on behalf of the Executive Directors.

If You have still not received a satisfactory response, or Your complaint has not been resolved within eight weeks of Our receiving it, You may refer Your case to the Financial Ombudsman Service, set up by the Financial Services Authority to review unresolved Complaints. They can be reached at: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 0207 964 1000, e-mail: enquiries@financial-ombudsman.org.uk